Terms & Conditions

These Terms & Conditions ("Terms," "Agreement," or "T&Cs") form a legally binding contract between you ("User," "you," or "your") and Dev-Haus Limited ("we," "us," "our," "Company," or "TwothMatch").

By downloading, accessing, registering, logging in, or using the TwothMatch app (iOS/Android), website (

www.twothmatch.co.uk

), or any related services, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms, you must not access or use TwothMatch.

1.1Key Definitions

"Clinic" / "Practice" – A dental practice, surgery, or employer using TwothMatch to recruit

1.2Interpretation

"Including" means "including without limitation"

Headings are for reference only and do not affect interpretation

Words in singular include plural and vice versa

"You" and "your" refer to each user individually

"We," "us," "our" refer to Dev-Haus Limited and its employees/agents

2.1Eligibility Requirements

You represent and warrant that:

• ✓You are at least 18 years old (or legal working age in your country)
• ✓You have the legal capacity to enter into binding agreements
• ✓You are not prohibited from using TwothMatch by applicable law
• ✓You are authorized to enter into this Agreement (not acting on behalf of another unless authorized)
• ✓You are not subject to sanctions or restriction by HM Treasury or financial authorities
• ✓You have not been convicted of crimes involving fraud, theft, violence, or professional misconduct
• ✓For Clinics: You are authorized to bind your dental practice to these Terms

We reserve the right to refuse service to anyone in violation of these eligibility requirements.

2.2Account Registration Process

To create an Account, you must:

Download the TwothMatch app or visit

www.twothmatch.co.uk

Complete the registration form with accurate information:

Full legal name

Email address (must be valid and unique)

Phone number

Date of birth

Password (confidential and secure)

Professional information (qualifications, registration numbers, experience)

For Candidates: CV/resume upload

For Clinics: Practice details, size, location

Verify your email address via confirmation link

Accept these Terms & Conditions

Accept our Privacy Policy

2.3Account Accuracy

You are solely responsible for:

Maintaining accurate, complete, and current information

Updating your profile if information changes

Keeping your password confidential

All activities that occur under your Account

You agree to notify us immediately of:

Unauthorized use of your Account

Any security breach or compromise

Changes to your professional qualifications or status

False or misleading information you've discovered

2.4Password Security

You are solely responsible for keeping your password confidential

We will never ask for your password in emails or messages

Do not share your password with anyone else

You are liable for all activities under your Account, even if unauthorized

We are not liable if your Account is compromised due to your negligence

If you believe your Account is compromised:

📧 Email: security@twothmatch.co.uk

immediately

3.1Login Methods

TwothMatch supports multiple secure login methods:

• ✓Email & Password – Traditional login with email and password
• ✓Social Login – Sign in via Google, Apple ID, or other providers (optional)
• ✓Biometric Authentication – Fingerprint or face recognition (optional, device-dependent)
• ✓Two-Factor Authentication (2FA) – Optional additional security layer

3.2Session Management

Sessions automatically expire after 30 minutes of inactivity for security

You can manually log out at any time via "Account Settings"

We may terminate your session if suspicious activity is detected

You must log out on public or shared devices before leaving

3.3Social and Third-Party Login

If you use social login (Google, Apple ID):

We only access permission-approved information

You authorize that third party to share your data with us

You can disconnect your social account anytime in settings

Disconnecting does not delete your TwothMatch Account

3.4Device and Security Requirements

TwothMatch requires:

A modern, updated mobile device (iOS 13+, Android 9+)

Active internet connection (Wi-Fi or mobile data)

Location services enabled for job matching (optional but recommended)

Notifications enabled to receive shift alerts (optional)

4.1Two-User Model

TwothMatch operates with two distinct user types, each with separate rights and responsibilities:

A) CANDIDATES

Who: Dental professionals seeking employment (nurses, hygienists, therapists, receptionists, etc.)

Rights:

Create and maintain a professional profile

Browse job opportunities via swipe-to-match interface

Apply for shifts (locum or permanent)

Receive AI-matched job recommendations

Message clinics and employers

View shift details, pay, and location

Book and manage accepted shifts

Track attendance and payments

Join community groups

Access support resources

Responsibilities:

Provide accurate professional qualifications

Comply with all applicable employment laws

Maintain professional conduct and communication

Complete booked shifts as committed

Report absences with notice where possible

Not misrepresent qualifications or experience

B) CLINICS / PRACTICES

Who: Dental practices, surgeries, or employers seeking to recruit talent

Rights:

Create and maintain a clinic profile

Post job opportunities (full-time, part-time, temp, emergency)

Browse candidate profiles

Use AI matching to find qualified candidates

Message and communicate with candidates

Access candidate's verified qualifications

View candidate ratings and reviews

Book candidates for shifts

Manage payroll and timesheets via app

Access analytics and hiring reports

Responsibilities:

Provide accurate practice information

Comply with employment law and discrimination regulations

Ensure safe working conditions

Pay agreed wages and fees promptly

Not request illegal or prohibited information

Maintain professional standards in all communications

Comply with GDPR and data protection obligations

4.2Account Management

Each Account is personal and non-transferable

You may only maintain one active Account per email address

Creating multiple Accounts for same person may result in suspension

Organizations may have multiple Accounts for different team members

5.1Available Plans

TwothMatch offers flexible subscription tiers for both Candidates and Clinics.

5.2Free Trial

We may offer free trial periods to new users

Trial access is non-renewable unless otherwise stated

Trial ends automatically; you must subscribe to continue

If you provide payment info for trial, you authorize billing after trial ends

5.3Pricing and Payment Terms

Subscription Billing:

Subscriptions renew automatically on the same date each billing period

We charge your saved payment method on renewal date

Charges appear as "Dev-Haus Limited" or "TwothMatch" on statements

Payment Methods Accepted:

Credit/Debit cards (Visa, Mastercard, American Express)

PayPal

Apple Pay

Google Pay

Bank transfers (for clinics)

Currency & Taxes:

Prices displayed in British Pounds (GBP)

Prices include VAT where applicable

Additional taxes may apply based on location

You are responsible for any applicable taxes

5.4Billing Disputes

We charge your payment method on the first day of each billing cycle (monthly or annual).

If you dispute a charge:

Contact us within 30 days of the charge

Provide your Account ID and transaction details

Explain why you dispute the charge

We will investigate and respond within 14 days

Unauthorized or erroneous charges will be refunded immediately.

Contact:

billing@twothmatch.co.uk

5.5Refund Policy

Our Refund Policy:

7-day money-back guarantee for first-time subscribers

No questions asked refunds if requested within 7 days of subscription start

Prorated refunds if you cancel mid-month (refund for unused days)

Non-refundable if shift payments or transactions have occurred

Non-refundable for violations of Terms & Conditions

To request a refund:

Email:

refunds@twothmatch.co.uk

Include Account ID and reason for refund

Provide billing email and transaction ID

Refunds processed within 5-7 business days

5.6Cancellation

You can cancel your subscription anytime by:

Going to Account Settings > Subscription > Cancel Subscription

Emailing

support@twothmatch.co.uk

with "Cancel Subscription" in subject

Calling [PHONE NUMBER]

Cancellation takes effect immediately:

No additional charges will apply

You retain access until end of current billing period

You can resubscribe anytime

Account data is retained (see Privacy Policy for deletion)

We reserve the right to cancel your subscription if:

You violate these Terms

You have multiple overdue payments

You engage in fraud or misuse

Your Account is suspended

6.1What You Can Do

• ✓Use TwothMatch for its intended purpose (recruitment/job seeking)
• ✓Create honest, complete professional profiles
• ✓Communicate professionally with other users
• ✓Share your genuine qualifications and experience
• ✓Provide honest feedback and reviews
• ✓Report problems or violations to support
• ✓Use features according to their intended purpose

6.2What You Cannot Do (Prohibited Conduct)

You strictly prohibit:

• ×Fraudulent Activity

Providing false qualifications, credentials, or registration numbers

Misrepresenting experience or certifications

Impersonating another person or organization

Creating fake profiles or accounts

Using stolen payment methods

• ×Illegal Activity

Violating employment law, discrimination law, or data protection law

Facilitating money laundering or financial crimes

Requesting or offering illegal work arrangements

Violating sanctions or export restrictions

Engaging in any criminal activity

• ×Harmful Behavior

Harassing, threatening, bullying, or abusing other users

Sending unsolicited explicit, offensive, or harmful content

Discriminating based on protected characteristics (race, gender, religion, disability, etc.)

Blackmail, extortion, or coercion

Making false accusations or defaming others

Grooming, exploitation, or abuse

• ×Intellectual Property Violations

Uploading copyrighted content without permission

Violating trademark or patent rights

Copying or scraping TwothMatch content

Reverse-engineering or hacking the app

• ×Technical Abuse

Attempting to hack, breach, or penetrate security

Uploading viruses, malware, or harmful code

Overloading servers or disrupting service (DDoS attacks)

Scraping or automated data collection

Circumventing security measures or restrictions

Creating bots or automated fake accounts

• ×Spam and Manipulation

Sending unsolicited messages or spam

Artificially inflating likes, ratings, or reviews

Manipulating the matching algorithm

Posting excessive content or advertisements

Recruiting users to competing platforms

• ×Solicitation and Scams

Directing users to external payment systems

Soliciting money outside of TwothMatch

Investment scams or financial schemes

Requesting payment for jobs

Pyramid schemes or multi-level marketing

• ×Professional Misconduct

Registering while barred from profession

Withholding relevant criminal convictions

Violating professional body codes (e.g., GDC, GDPC)

Reporting false absence or illness

Theft or dishonesty at workplace

Violating confidentiality or patient privacy

• ×Data Violations

Sharing another user's personal data

Recording conversations without consent

Breaching GDPR or data protection laws

Accessing data you're not authorized to access

Selling or trading user data

6.3Consequences of Prohibited Conduct

We may take action including:

Warning – First-time minor violations

Content Removal – Deletion of prohibited content

Temporary Suspension – Account disabled for 24 hours to 30 days

Permanent Ban – Immediate and permanent Account termination

Legal Action – Civil or criminal proceedings (fraud, harassment, crime)

Reporting – We may report to GDC, police, or other authorities

Payment Denial – Withholding payments owed

7.1Your Content

"Your Content" includes:

Your profile information, photo, and description

Messages and communications

Reviews and ratings

Feedback and testimonials

Documents (CV, certificates, references)

Any other material you upload or submit

7.2Your Ownership and Responsibility

You own Your Content. We do not own, claim, or assume ownership of anything you create.

You are solely responsible for:

Legality and accuracy of Your Content

Obtaining necessary rights and permissions

Not infringing third-party intellectual property

Not violating anyone's privacy or rights

Compliance with all applicable laws

You represent and warrant that:

You have the right to post Your Content

Your Content does not infringe anyone's rights

Your Content is truthful and non-defamatory

You have obtained necessary consents (photos, references, etc.)

7.3License Grant

By posting Your Content on TwothMatch, you grant us:

Non-exclusive, royalty-free license to use Your Content

Right to display, reproduce, and distribute Your Content

Right to create derivative works (such as anonymized data)

Right to use Your Content in marketing and promotions

Right to use aggregate/anonymized data for analytics

This license is perpetual, even if your Account is deleted.

7.4Removal of Content

We may remove Your Content if:

It violates these Terms

It is illegal or harmful

It violates third-party rights

It is reported by another user

We believe it's appropriate for safety/legal reasons

You can delete Your Content anytime via your Account settings. Deletion removes it from public view but may remain in backups.

7.5User-Generated Reviews and Ratings

TwothMatch allows users to post reviews and ratings of:

Clinics (by Candidates) – professionalism, pay, conditions, communication

Candidates (by Clinics) – reliability, professionalism, quality of work

Shift experiences – work environment, management, pay

Review Guidelines:

• ✓Be honest and fair
• ✓Base reviews on personal experience
• ✓Provide specific, constructive feedback
• ✓Maintain professionalism
• ×Don't post defamatory content
• ×Don't post personal attacks
• ×Don't solicit false reviews
• ×Don't post confidential information

We reserve the right to:

Remove false or defamatory reviews

Suspend users who abuse the review system

Investigate disputed reviews

Not be liable for review content posted by users

8.1Nature of Relationship

IMPORTANT: TwothMatch is a recruitment and job-matching platform only. We are NOT:

An employer of Candidates

An employment agency requiring agency licenses

A recruiter making hiring decisions

A party to employment contracts

Responsible for employment disputes

TwothMatch simply:

Matches Candidates with Clinics using AI

Facilitates communications

Provides a booking platform

Processes payments

Does NOT create employment relationships

8.2Shift Posting and Availability

For Clinics:

You are solely responsible for shift details, pay, requirements

You warrant all information is accurate and legal

You may cancel or modify shifts with reasonable notice

You must have authority to post shifts

You are responsible for compliance with employment law

For Candidates:

You can only accept shifts you can actually perform

You warrant your qualifications are accurate

You accept shifts as a binding commitment

You must notify clinic of any inability to work

8.3Booking Process

Candidate swipes/applies for a shift posted by Clinic

Clinic reviews candidate profile and qualifications

Clinic accepts or rejects the application

If accepted, shift appears in Candidate's calendar

Candidate can confirm attendance or request cancellation

Clinic confirms candidate for the shift

Shift occurs – Candidate works, Clinic supervises

Payment processed via TwothMatch within 5 business days

8.4Cancellation and No-Show Policy

Candidate Cancellation:

May cancel up to 24 hours before shift start (no penalty)

May cancel within 24 hours (clinic may flag as unreliable)

No-show (failure to appear without notice) may result in:

Negative review/rating

Account warnings or suspension

Blacklisting by specific clinics

Clinic Cancellation:

May cancel up to 48 hours before shift (no penalty)

Less than 48 hours: Candidate may be entitled to cancellation fee (per terms)

Excessive cancellations may damage clinic reputation

8.5Employment Terms

Each shift creates a separate work arrangement. Specific terms are agreed between Candidate and Clinic:

Job Title and Duties – What work will be performed

Location – Where work will be performed

Hours – Start and end times, breaks

Pay Rate – Hourly rate, total compensation, payment schedule

Classification – Locum/temporary/permanent status

Contract Type – Whether covered by written employment agreement

Expenses – Who covers travel, parking, uniform, etc.

Health and Safety – Clinic's responsibility to provide safe environment

Qualifications – Clinic verifies candidate's credentials match requirements

Insurance – Candidate responsible for own professional indemnity (unless clinic provides)

We do not:

Determine employment status or classification

Set pay rates or terms

Verify shift completion

Mediate employment disputes

Guarantee shift duration or renewals

8.6Verification of Qualifications

For Candidates:

We verify qualifications against GDC or professional bodies where possible

A "Verified Badge" indicates qualifications have been checked

You are still responsible for accuracy of information

Clinics should independently verify if required

We may perform random audits

For Clinics:

Verify candidate information meets your legal requirements

Check references independently

Confirm professional indemnity insurance

Ensure compliance with employment law

We recommend obtaining written employment agreement

8.7Employment Law and Compliance

Clinics are responsible for:

Compliance with employment law (Written Statement, minimum wage, working time)

Discrimination law (not discriminating against protected characteristics)

Health and safety regulations

Tax and National Insurance deductions

Providing safe working conditions

Contract terms and dispute resolution

Candidates are responsible for:

Declaring relevant health conditions or disabilities

Notifying clinic of conflicts of interest

Confirming ability to work legally in UK

Right to work checks

Professional registration status

TwothMatch is not liable for employment-related disputes including:

Non-payment or underpayment of wages

Discrimination or harassment

Health and safety violations

Wrongful termination

Breach of employment contracts

Working time violations

9.1Payment Processing

Subscription Payments:

We process subscription fees via Stripe or PayPal

Charges occur on subscription renewal date

You authorize recurring charges to your payment method

Failed charges will be retried; see section 9.3

Shift Payments (Locums):

We process payments from Clinics to Candidates

Payments calculated based on hours worked and agreed pay rate

Payments made within 5 business days of shift completion

Clinic must approve timesheet before payment

Direct transfer to bank account provided by Candidate

9.2Payment Information and PCI-DSS Compliance

We protect payment data by:

Using PCI-DSS Level 1 compliant payment processors

Never storing full credit card numbers on our servers

Using industry-standard encryption (TLS 1.2+)

Employing fraud detection systems

Complying with Payment Card Industry Data Security Standard

You must keep payment information current:

Update expired cards promptly

Notify us of compromised payment methods

Authorize all charges on your account

9.3Failed Payments and Late Fees

If subscription payment fails:

You will receive email notification

You have 7 days to update payment method

We will retry charge on day 7

If still unsuccessful, subscription may be suspended

No late fees apply, but service access may be restricted

To update payment information:

Go to Account Settings > Billing > Update Payment Method

Or email:

billing@twothmatch.co.uk

9.4Currency and Exchange Rates

All prices quoted in British Pounds (GBP)

If paying from different currency, conversion fees may apply

Exchange rates determined by payment processor on transaction date

Additional bank/card charges may be incurred (your bank's responsibility)

9.5Tax Obligations

Candidates (Tax Responsibility):

You are responsible for reporting earnings to HMRC

TwothMatch will provide Statements of Earnings if requested

You may need to pay self-employment tax (Class 2 and Class 4 National Insurance)

You may be eligible for certain tax deductions

Consult an accountant or tax advisor

Clinics (Payroll Responsibility):

Verify candidate employment status (employee vs. self-employed)

Make PAYE deductions where required

Pay National Insurance Contributions where applicable

Keep records for HMRC

Issue P60/P45 forms where required

TwothMatch does not handle employer obligations

We are not responsible for tax compliance—that's between you and HMRC.

9.6Invoices and Records

We provide:

Digital transaction receipts (via email/app)

Monthly statements of earnings/charges

Annual statements available for download

Records of all payments made/received

You can access invoices:

In your Account Settings > Billing/Transaction History

Or by emailing:

invoices@twothmatch.co.uk

10.1TwothMatch Intellectual Property

All of the following are owned exclusively by Dev-Haus Limited:

TwothMatch app design, code, and algorithms

Website content, graphics, and layout

Logo, branding, and trademarks

Matching algorithm and AI technology

Documentation and guides

System architecture and infrastructure

Databases and data compilations

Original written content and materials

Features, functionality, and improvements

© 2025 Dev-Haus Limited. All rights reserved.

10.2Your License to Use

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to:

Download and install the TwothMatch app on your device

Access and use TwothMatch for its intended purpose

View content accessible to you

Use features available to your subscription level

This license is granted for personal, non-commercial use only.

10.3Restrictions

You may NOT:

Copy, modify, or create derivative works of TwothMatch

Decompile, reverse-engineer, or disassemble the code

Remove copyright, trademark, or proprietary notices

Circumvent technical protections or restrictions

Use TwothMatch for competitive purposes

Create competing products using our technology

Sell, transfer, or sublicense access

Frame or embed TwothMatch in external websites

Scrape or extract data from TwothMatch

Access source code without permission

10.4Trademarks

"TwothMatch," the TwothMatch logo, and related marks are trademarks of Dev-Haus Limited. You may not use these trademarks without written permission except as necessary to identify TwothMatch in factual statements.

10.5Copyright and DMCA

If you believe Your Content has been infringed:

Send detailed notice to:

copyright@twothmatch.co.uk

Include your contact information and description of the work

Explain how your rights have been infringed

We will investigate and take appropriate action

If TwothMatch content is infringed:

We respect intellectual property rights and will respond to valid DMCA takedown notices. Repeat infringers may have their Accounts terminated.

10.6Attribution

When using or referencing TwothMatch in media:

Attribute content to "TwothMatch" or "Dev-Haus Limited"

Request permission if reproducing substantial content

Do not misrepresent association with TwothMatch

11.1Disclaimer of Warranties

TWOTHMATCH IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

SPECIFICALLY, WE DISCLAIM:

• ×Any warranty that TwothMatch will be uninterrupted or error-free
• ×Any warranty that TwothMatch is fit for a particular purpose
• ×Any warranty that files or data will be free from viruses or corruption
• ×Any warranty of merchantability, title, or non-infringement
• ×Any warranty that results will be accurate or complete
• ×Any warranty regarding third-party services or integrations
• ×Any warranty that matching algorithm will find "perfect" matches

This disclaimer applies to the full extent permitted by law.

11.2Accuracy of Information

While we strive for accuracy, we do not warrant:

Accuracy of user profiles or qualifications

Accuracy of job postings or descriptions

Accuracy of candidate information

Accuracy of pay rates or terms

Accuracy of verification badges or status

You are responsible for:

Verifying information provided by other users

Independently confirming qualifications

Checking references and background

Validating shift details before accepting

Ensuring work arrangements comply with law

11.3Matching Algorithm Disclaimer

The AI matching algorithm:

Makes recommendations based on available data

Is not guaranteed to find ideal matches

Does not make employment decisions (you do)

May contain biases or limitations

Can be improved over time

You should not rely solely on algorithm recommendations—use your own judgment.

11.4No Health or Safety Warranty

We do not warrant clinics provide safe working conditions

We do not warrant candidates are free from communicable diseases

Each party is responsible for health and safety compliance

Report concerns about unsafe conditions to clinic management and authorities

11.5Third-Party Integrations

We do not warrant or are not liable for:

Accuracy or availability of third-party services

Security of third-party systems

Data handling by third parties

Service interruptions by third parties

Removal of third-party services

Changes to third-party integrations

12.1Liability Cap

EXCEPT FOR EXCLUDED CLAIMS (SECTION 12.2), OUR TOTAL LIABILITY TO YOU IS LIMITED TO:

The amount you paid us in the 12 months preceding the claim (or £100, whichever is greater).

This applies to all claims whether in contract, tort, negligence, strict liability, or otherwise.

12.2Excluded Claims (No Liability Cap)

Our liability is NOT limited for:

Death or personal injury caused by our negligence

Fraud or fraudulent misrepresentation

Gross negligence or willful misconduct

Breach of confidentiality

Infringement of your intellectual property

Claims that cannot be limited by law

Claims where limitation would be void or unenforceable

12.3Exclusion of Consequential Damages

WE ARE NOT LIABLE FOR:

Indirect or consequential damages

Lost profits, revenue, or anticipated savings

Loss of data or business interruption

Loss of goodwill or reputation

Costs of cover or substitute services

Any damages not reasonably foreseeable

This applies regardless of the cause of damage or whether we were warned of the possibility.

12.4No Liability for Third Parties

We are not liable for:

Actions, omissions, or conduct of other users

Discrimination or harassment by users

Non-payment by clinics

Unsafe working conditions

Employment-related disputes

Broken promises or misrepresentations by users

Third-party software or services

You agree to indemnify, defend, and hold harmless Dev-Haus Limited and its officers, directors, employees, agents, and licensees from:

Any claims, damages, losses, or expenses (including attorneys' fees)

Arising from or related to Your Content

Your violation of these Terms

Your violation of applicable law

Your infringement of third-party rights

Your use of TwothMatch

Your disputes with other users

Bodily injury or property damage caused by you

We will:

Notify you of the claim within reasonable time

Provide you sole control of defense (subject to our approval)

Cooperate in your defense

14.1Term

This Agreement begins when you first access TwothMatch and continues indefinitely until terminated.

14.2Termination by You

You can terminate your Account anytime by:

Selecting "Delete Account" in Account Settings

Confirming deletion via email link

Account deleted after 7-day grace period

Upon deletion:

Your profile becomes inaccessible

Messages are removed

Payment automatically stops

Shift bookings affected per section 8.4

Data retained per Privacy Policy

14.3Termination by Us

We may suspend or terminate your Account immediately if:

You violate these Terms (especially sections 6.2)

You engage in fraud, illegal activity, or abuse

You violate UK law or regulations

You pose safety risk to other users

Your Account is inactive for 24 months

You fail to pay subscription fees

We have reasonable safety concerns

You are dishonest or deceptive

You violate GDC or professional body rules

14.4Effect of Termination

Upon termination:

Your access to TwothMatch terminates immediately

Your Account data is retained per Privacy Policy (unless you request deletion)

Your pending payments are forfeited

Sections that should survive continue in effect:

Liability limitations

Indemnification

Intellectual property

Dispute resolution

Governing law

14.5Appeal Process

If your Account is terminated, you can appeal within 30 days:

📧 Email:

appeals@twothmatch.co.uk

Include:

Your Account ID

Reason for termination

Explanation of why termination was incorrect

Supporting documentation

We will review and respond within 14 days.

15.1Informal Resolution

Before pursuing formal action, please attempt informal resolution:

Contact us with detailed description of dispute:

support@twothmatch.co.uk

Provide documentation of the issue

Allow 30 days for our response

Discuss in good faith to reach resolution

Most disputes are resolved informally through this process.

15.2Escalation

If informal resolution fails:

Contact our management team:

disputes@twothmatch.co.uk

Provide all previous correspondence

Clearly state the resolution sought

Wait 14 days for management response

15.3Mediation

If still unresolved, you can request mediation:

Cost-effective alternative to litigation

Neutral third-party mediator

Non-binding but often effective

Either party can initiate

Contact:

mediation@twothmatch.co.uk

15.4Legal Proceedings

If all else fails, legal proceedings may be initiated:

Jurisdiction:

These Terms are governed by English law

Disputes are subject to exclusive jurisdiction of UK courts

You consent to jurisdiction of courts in England and Wales

You waive any objection to venue

Right to Jury Trial:

You waive any right to jury trial in England (not applicable)

Class Action Waiver:

You cannot participate in class actions or group arbitration against us

Claims must be brought individually

No aggregation of claims permitted

15.5Severability

If any dispute resolution clause is unenforceable, remaining clauses remain valid.

16.1When We Update

We may update these Terms at any time for:

Changes in laws or regulations

Changes to our services or features

Clarification of existing policies

Introduction of new services

Compliance with industry standards

16.2How We Notify

For material changes:

We will send email notification to your registered address

We will display prominent notice in the app

Changes take effect 30 days after notification

For minor updates:

We may update without notification

Continued use indicates acceptance

16.3Your Rights Upon Update

You can review updated Terms via in-app or website

You can decline updates by deleting your Account

Continued use after notice period means acceptance

Previous version available upon request

Latest version always at

www.twothmatch.co.uk/terms

17.1Entire Agreement

This Agreement (including Privacy Policy and any referenced documents) constitutes the entire understanding between us and supersedes all prior agreements, understandings, negotiations, and discussions.

17.2Severability

If any provision is found invalid or unenforceable:

That provision is modified to minimum extent necessary to be enforceable

All other provisions remain in full effect

The overall intent of the Terms is preserved

17.3No Waiver

Our failure to enforce any right or provision:

Does not constitute a waiver of that right

Does not prevent future enforcement

Does not waive any other rights

17.4No Third-Party Beneficiaries

These Terms are between you and Dev-Haus Limited only. No third party has any rights or claims under these Terms except as expressly stated.

17.5Relationship of Parties

We are not employers of users

We are not partners or joint ventures

We do not have authority to bind users

No agency relationship exists

17.6Force Majeure

We are not liable for failure to perform due to:

Natural disasters, pandemics, or epidemics

War, terrorism, or political unrest

Government actions or regulations

Internet or infrastructure failures

Utilities failures or shutdowns

Other events beyond our reasonable control

Notice required if force majeure affects service.

17.7Assignment

You may not assign these Terms to anyone else

We may assign these Terms to affiliates or successors

Attempted assignment by you is void

Assignment by us does not require your consent

17.8Survival

These provisions survive termination or expiration:

Intellectual Property (Section 10)

Limitations of Liability (Section 12)

Indemnification (Section 13)

Dispute Resolution (Section 15)

Governing Law (Section 17.9)

Your indemnification obligations

Payment obligations for services rendered

17.9Governing Law

These Terms are governed by and construed in accordance with:

English law (regardless of conflict of law principles)

UK legislation (Data Protection Act 2018, GDPR, etc.)

Common law as applied in England and Wales

Without regard to conflicts of law provisions.

17.10Language

These Terms are written in English. If translated into other languages, the English version controls in case of conflict.

17.11Contact and Notice

All notices or communications should be sent to:

📧 Email:

legal@twothmatch.co.uk

📞 Phone: [INSERT PHONE NUMBER]

🏢 Postal Address:

Dev-Haus Limited

[INSERT ADDRESS]

[INSERT CITY, POSTCODE]

United Kingdom

Notices are effective when:

Emailed (when read or after 48 hours)

Posted (5 business days after mailing)

Delivered in person (when delivered)

18.1Clinic Responsibilities

As a Clinic, you are responsible for:

Verifying candidate qualifications and background

Complying with all employment and discrimination laws

Providing safe working conditions

Paying agreed wages promptly

Maintaining professional conduct

Complying with health and safety regulations

Handling patient confidentiality

Compliance with CQC requirements (if applicable)

Tax and National Insurance obligations

18.2Clinic Data

You own your clinic data, candidate data you collect, and patient data

You are the data controller for recruitment data

You are responsible for GDPR compliance

You must have appropriate legal basis for processing

You are liable for data breach or GDPR violation

18.3Booking Commitments

Only post shifts you genuinely have available

Ensure shift details are accurate

Honor accepted bookings unless emergency

Pay candidates promptly after shift completion

Provide feedback on candidate performance

Maintain professional communication

19.1Candidate Responsibilities

As a Candidate, you are responsible for:

Providing accurate qualifications and experience

Maintaining current professional registration

Obtaining and maintaining professional indemnity insurance

Complying with GDC code of conduct

Attending booked shifts as committed

Reporting absences with notice where possible

Maintaining professional conduct

Confirming ability to work legally in UK

Compliance with employment law obligations

19.2Right to Work

You warrant that:

You have the legal right to work in the UK

You are not subject to immigration restrictions

You have provided necessary visa documentation if required

Your employment status is lawful

19.3Professional Registration

You warrant that:

You hold current GDC registration (where required)

Your registration is in good standing

You have disclosed any disciplinary history

You are not barred from practice

All information is truthful and complete

19.4Insurance

You warrant that:

You maintain professional indemnity insurance (unless clinic provides)

Insurance is appropriate for work undertaken

Insurance remains current and valid

You can provide proof on request

For specific inquiries:

Subscriptions:

billing@twothmatch.co.uk

Support:

support@twothmatch.co.uk

Security:

security@twothmatch.co.uk

Disputes:

disputes@twothmatch.co.uk

Compliance:

compliance@twothmatch.co.uk

21.1Your Acceptance

By clicking "I Agree" upon sign-up, you:

• ✓Confirm you have read and understand these Terms & Conditions
• ✓Confirm you have reviewed the Privacy Policy
• ✓Confirm you meet all eligibility requirements
• ✓Confirm you will comply with all applicable laws
• ✓Agree to be bound by these Terms
• ✓Waive any claims that you didn't understand these Terms
• ✓Acknowledge you have opportunity to seek legal advice

21.2Print or Save

We recommend you:

Print a copy for your records

Save a PDF copy to your device

Keep records of acceptance date

Review updates periodically

For clarity, the following activities will result in immediate account suspension or termination:

Fraud & Misrepresentation:

Fake qualifications or credentials

False GDC registration

Stolen identity

Fake photos or profiles

Misrepresented experience

Illegal Activity:

Drug trafficking or possession

Violence or threats

Money laundering

Sexual exploitation

Human trafficking

Discrimination

Harassment or bullying

Technical Abuse:

Hacking or unauthorized access

Malware or viruses

DDoS attacks

Data scraping

Account automation

Professional Misconduct:

Practicing without registration

Breaching patient confidentiality

Theft or dishonesty

Breach of GDC code

Violating employment law

Last Updated: 06.12.2025

Version: 1.0

Next Review: 06.12.2026

© 2025 Dev-Haus Limited. All rights reserved.

TwothMatch® is a registered trademark of Dev-Haus Limited.